Privacy Policy

Privacy Policy

Introduction

Dreamoir Ltd (“Dreamoir,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit or make purchases from our website, dreamoir.co.uk (the “Site”), in compliance with applicable UK and EU data protection laws.

Changes to Our Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. Any updates will take effect upon posting to the Site. We encourage you to review this policy regularly to stay informed about how we protect your data.

Scope

This Privacy Policy outlines how we handle your personal information when you use our Site and services. It covers what information we collect, the reasons for collecting it, and how we use and share it.

Third-Party Payment Processing

We process payments through third-party providers, including Stripe, which may support PayPal transactions. These payment processors are chosen for their security and reliability, but their handling of payment information is governed by their privacy policies. We recommend reviewing Stripe’s privacy policy when making a purchase through our Site. Dreamoir does not store or have direct access to your full payment card details.

Information We Collect

1. Device Information: We collect data automatically when you browse the Site, such as your web browser, IP address, time zone, and certain cookies. As you interact with the Site, we track data such as the pages you view, referring websites, and site interactions. We collect this information through cookies, log files, and web beacons to analyse and improve your experience on the Site.

2. Order Information: When you make a purchase, we collect information like your name, billing and shipping addresses, payment details, email address, and phone number. Together, Device Information and Order Information make up the “Personal Information” we collect.

How We Use Your Information

We use your Personal Information to:

- Fulfil orders, process payments, and handle shipping logistics.

- Communicate with you regarding orders or inquiries.

- Screen for potential risks or fraud.

- Improve your experience on our Site and enhance our products and services.

Device Information helps us improve site security, monitor performance, and tailor marketing content to your preferences. Order Information enables us to fulfill your orders, send invoices, and communicate about your order status.

Sharing Your Information

We may share your Personal Information with third-party service providers to help us process payments, fulfil orders, and manage our business operations. We may also share your data to comply with legal obligations, prevent fraud, and protect our rights.

We use Google Analytics to understand how our customers interact with our Site. Google’s privacy policy provides more information on how they handle data, and you may also opt out if you wish.

Targeted Advertising

We may use your Personal Information to display advertisements relevant to your interests across various platforms. If you prefer not to receive targeted advertising, you can manage your preferences using these options:

-Facebook: Facebook Ad Preferences

- Google: Google Ad Settings

- Microsoft (Bing): Microsoft Advertising Opt-Out

For more details on targeted advertising practices in Europe, visit Your Online Choices

Do Not Track

Our Site does not alter its data collection practices in response to Do Not Track signals from browsers.

Your Rights

As a resident of the UK or EU, you have specific rights regarding your personal data, which are outlined below:

- Right to Access: You can request a copy of all personal data we hold about you.

- Right to Correction: You can ask us to correct any inaccurate or incomplete personal data.

- Right to Erasure (Right to be Forgotten): You can ask us to delete your data in certain circumstances.

- Right to Restrict Processing: You can request that we limit how we use your data, especially if you dispute its accuracy or have concerns about its usage.

- Right to Data Portability: You can request that we provide your data in a structured, commonly used, machine-readable format, and, where feasible, transfer it to another data controller.

- Right to Object: You have the right to object to our processing of your data for purposes such as direct marketing.

- Rights Related to Automated Decision-Making and Profiling: You can object to automated decisions that may significantly affect you, including profiling.

To exercise any of these rights, please contact us at contact@dreamoir.co.uk. We aim to respond to your request within one month, as required by law.

Data Retention

We will retain your Personal Information only as long as necessary to fulfil the purposes outlined in this Privacy Policy. Once it is no longer needed, we will delete or anonymize your data, in line with legal requirements.

Children’s Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal data from anyone under 16. If we learn that we have gathered information from a child under 16, we will delete it promptly. If you believe we have collected data from a minor, please contact us at contact@dreamoir.co.uk.

Contact Us

For more information about our privacy practices, if you have questions, or if you wish to make a complaint, please contact us via email at contact@dreamoir.co.uk.