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Effective Date: 05.11.2024
Welcome to Dreamoir Ltd. By accessing our website and purchasing our products, you agree to comply with these Terms and Conditions. Please read them carefully.
1. General Information
1.1 About Us: This website is operated by Dreamoir Ltd, a company registered in the United Kingdom. The terms “we,” “us,” and “our” refer to Dreamoir Ltd.
1.2 Agreement: By accessing our website or purchasing our products, you engage in our “Service” and agree to be bound by these Terms and Conditions, including additional terms referenced or linked herein. If you disagree with any part, please discontinue use of our website.
2. Use of Our Website
2.1 Eligibility: By using our website, you confirm you are at least 18 years old or have reached the legal age of majority in your jurisdiction. If you allow a minor dependent to use this site, you are responsible for supervising their actions.
2.2 Prohibited Uses: You agree not to use our site for any illegal or unauthorised purposes, including violating intellectual property laws or transmitting malware. Misuse of the site will result in termination of your access and possible legal action.
3. Product Information and Accuracy
3.1 Product Descriptions: We endeavour to ensure all product descriptions, images, and pricing are accurate. However, errors may occur. If a product description or price is incorrect, we reserve the right to cancel any orders involving the incorrect information.
3.2 Colour Accuracy: We strive to display product colours as accurately as possible. However, variations in monitors may affect the appearance, and we cannot guarantee your device’s display will reflect the actual colour.
4. Pricing and Payment
4.1 Price Changes: We reserve the right to modify product prices at any time without notice. Once an order is placed, the price will remain unchanged.
4.2 Accepted Payment Methods: We accept major credit and debit cards, as well as other payment methods listed at checkout. All payments are processed securely, and your data is handled per our Privacy Policy.
4.3 Payment Security: Your payment information is encrypted using SSL technology. While we take all reasonable measures to ensure the security of your payment details, we are not liable for losses incurred if your data is accessed by unauthorised parties unless such access is due to our negligence.
5. Delivery and Shipping
5.1 Delivery Charges: Delivery costs will be displayed at checkout. These charges may vary based on the order value, delivery method, and shipping location.
5.2 Estimated Delivery Times: We aim to dispatch products within the estimated timeframes, but delays may occur due to unforeseen circumstances. We are not liable for delays but will notify you promptly if a delay is expected.
5.3 Delivery Failures: If your order is not delivered within 30 days, you have the right to cancel and receive a full refund. We are not liable for delays caused by events outside our control, such as customs clearance delays.
6. Cancellation and Returns
6.1 Right to Cancel: You have 14 days from the day you receive your goods to cancel your order, as outlined in the Consumer Rights Act 2015. To exercise this right, notify us in writing and return the goods in their original condition.
6.2 Refunds: We will process refunds, including the cost of standard delivery, within 14 days of receiving the returned goods. You are responsible for return shipping costs unless the product is faulty or not as described.
6.3 Exceptions: Customised items and perishable goods are excluded from the right to cancel unless faulty. Hygiene-related products cannot be returned once opened.
7. Liability for Defective Goods
7.1 Statutory Rights: If a product is faulty or misdescribed, you are entitled to a replacement, repair, or refund. This does not affect your statutory rights. We are responsible for any loss or damage that is a foreseeable result of our breach of these Terms or negligence.
8. Intellectual Property Rights
8.1 Content Ownership: All content on this website, including but not limited to text, images, graphics, and logos, is the property of Dreamoir Ltd or our content suppliers and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our prior written consent.
8.2 Limited Licence: You are granted a limited licence to access and make personal use of this site. This licence does not include the right to download or modify any part of the site without our express permission.
9. User-Generated Content
9.1 User Submissions: If you submit content to our website, such as reviews or comments, you grant us the right to use, edit, and display this content in any medium. Your content must not violate any third-party rights or contain defamatory or offensive material.
9.2 Content Removal: We reserve the right to remove any user-generated content that violates our policies or is deemed inappropriate.
10. Data Protection and Privacy
10.1 Personal Data: We collect and process personal data in line with GDPR and our Privacy Policy. This includes information provided during account registration, order processing, and website usage.
10.2 User Rights: You have the right to access, rectify, or delete your personal data. For more details on how we manage your data, please review our Privacy Policy.
11. Third-Party Links
11.1 External Websites: Our site may contain links to third-party websites. We do not endorse or accept responsibility for the content or practices of these external sites. Use them at your own risk.
12. Limitation of Liability
12.1 Service Use: We do not warrant that your use of our service will be uninterrupted or error-free. We are not liable for any losses, including but not limited to loss of data, revenue, or profits, arising from the use of our website.
12.2 Product Liability: Our liability for any defective product is limited to the purchase price of that product. We are not liable for any indirect or consequential losses.
13. Indemnification
13.1 Your Responsibility: You agree to indemnify and hold Dreamoir Ltd harmless from any claims, damages, or expenses arising from your breach of these Terms or use of our services.
14. Force Majeure
14.1 Uncontrollable Events: We are not responsible for delays or failures caused by events beyond our control, such as natural disasters, pandemics, or supply chain disruptions.
15. Governing Law
15.1 Jurisdiction: These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Changes to Terms
16.1 Updates: We may update these Terms at any time. We will notify you of significant changes, and continued use of our website constitutes acceptance of the updated Terms.
Contact Information
For questions or concerns about these Terms and Conditions, please contact us at: contact@dreamoir.co.uk
Dreamoir Ltd Returns and Cancellation Policy
Overview
This Returns Policy complements your statutory rights under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013, ensuring your right to cancel your entire order within 14 days after receiving your items.
Returns and Refunds
We accept returns for refunds within 14 days from the date your order is delivered or available for collection. To receive a refund:
1. Return Process
Please contact us at contact@dreamoir.co.uk with your full name, order number, and reason for the return. We will respond with instructions. Securely package your item in its original packaging, and we strongly recommend using a tracked service. You will receive an email notification once your return is processed.
2. Return Conditions
- Original Condition: Items must be returned in their original condition, unused, and with tags attached.
- Packaging and Accessories: All packaging and accessories must remain intact.
- Marks and Stains: Items must be free from any marks or stains to be eligible for a full refund.
3. Refunds
Refunds will be issued within 14 days of receiving the returned items in satisfactory condition, processed to the original payment method. You will receive an email confirmation upon refund processing. Please note, original shipping charges are non-refundable.
4. Responsibility
You are responsible for items until they reach us. We recommend obtaining proof of postage and using a tracked service for peace of mind. We are not liable for returns sent to us in error, and we may charge for returning such items if requested.
5. Items Returned Late
We do not accept returns beyond the 14-day period. Items returned late may be sent back to you, and we may charge delivery fees.
Exchanges
Exchanges are available depending on stock availability. If an exchange is not possible, our standard return policy applies.
Damaged, Incorrect, or Lost Items
- Incorrect or Damaged Items: If you receive an incorrect or damaged item, please contact us within 24 hours of delivery.
- Lost Packages: For packages lost in transit by the carrier, we take responsibility and will process a replacement or refund. However, we are not liable once an item has been marked as delivered by the carrier.
Statutory Rights and Cancellations
Under UK law, you have a right to cancel your order within 14 days of receiving it, for any reason, including changing your mind. To cancel an order:
- Contact us at contact@dreamoir.co.uk within the 14-day window.
- You are responsible for return shipping costs when cancelling for reasons other than defects or errors. Our standard return conditions apply as detailed above.
Consumer Rights
You have the following rights regarding returns, exchanges, and cancellations:
- Right to Return Faulty Goods: If an item is faulty, not as described, or unfit for purpose, you have a right to a refund, repair, or replacement as per the Consumer Rights Act 2015.
- Right to Cancel Within 14 Days: You can cancel and return your order for any reason within 14 days of receipt, as outlined under the Consumer Contracts Regulations 2013.
Cancellation Policy
Orders may be cancelled for reasons such as incomplete payment, exceeding purchase limits, or as requested by the customer. Refunds for cancellations are processed to the original payment method, with notification sent via email.
For any questions, please contact us at contact@dreamoir.co.uk